Terms & Conditions – Samaraha

Last Updated: 25 November 2025

Welcome to Samaraha (“we”, “our”, “us”).
By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

If you have any questions, reach us at:
📧 samarahainfo@gmail.com
📞 +91 94770 36903

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1. General Information

These Terms govern your use of our website and services.
By using our platform, you agree to comply with all rules, policies, and conditions mentioned here.

We reserve the right to change, update, or modify these terms at any time without prior notice.

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2. Eligibility

To place an order on Samaraha:

• You must be 18 years or older
• You must provide accurate and complete information
• You must not use the website for any fraudulent or illegal activity

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3. Products & Descriptions

We strive to display product colors, fabrics, and details as accurately as possible.
However, slight variations may occur due to:

• Lighting
• Screen resolution
• Fabric dye differences

Handloom and handcrafted sarees may have minor irregularities, which are considered part of their natural beauty.

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4. Pricing & Payments

• All prices are listed in INR (₹).
• Prices may change anytime without prior notice.
• We use secure third-party payment gateways for processing payments.
• We do not store your card or payment details.

Accepted payments: UPI, Cards, Net Banking, Wallets (depending on availability).

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5. Orders & Cancellations

Order Confirmation

Once an order is placed, you will receive an email/SMS confirmation.

Order Cancellation (Customer)

• Orders can be cancelled only before dispatch.
• Once shipped, cancellation is not allowed.

Order Cancellation (Our Side)

We may cancel an order due to:

• Stock unavailability
• Payment issues
• Incorrect address or suspicious activity

You will be informed accordingly.

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6. Shipping & Delivery

• Delivery time may vary based on location and courier service.
• We are not responsible for delays caused by courier partners, natural events, or holidays.
• In case of wrong address entry, the customer is responsible for reshipping charges.

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7. Returns, Refunds & Exchanges

Refund Available:

Within 2 days of delivery (full refund to the original payment method).

Exchange Available:

Within 5 days of delivery (size/colour/variant exchange if stock is available).

Conditions:

• Item must be unused, unwashed, and in original packaging.
• Tags must be intact.
• Jewelry/accessories/sale items may not be eligible.

For returns or exchanges, contact:
📧 samarahainfo@gmail.com
📞 +91 94770 36903

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8. Intellectual Property

All content on Samaraha—
including images, designs, logos, text, graphics, and product photos—
is our property and protected under copyright law.

You cannot:

• Copy
• Reuse
• Modify
• Sell
• Reproduce

any part of our website without written permission.

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9. Prohibited Activities

You agree NOT to:

• Misuse the website
• Attempt unauthorized access
• Use bots/automated tools
• Spread harmful viruses or malware
• Engage in fraudulent transactions

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10. Limitation of Liability

Samaraha is not responsible for:

• Damages caused by courier delays
• Incorrect use of the product
• Minor color or fabric variations
• Issues caused by third-party services

Your use of the website is at your own risk.

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11. Governing Law

These Terms & Conditions are governed by Indian law.
Any disputes will be handled in the courts of India.

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12. Contact Us

For queries about these Terms & Conditions:

📧 Email: samarahainfo@gmail.com
📞 Phone/WhatsApp: +91 94770 36903