Shipping Policy – Samaraha

Last Updated: 25 November 2025

Thank you for shopping with Samaraha (“we”, “our”, “us”).
This Shipping Policy explains how we process, ship, and deliver your orders across India.

For any questions, contact us at:
📧 samarahainfo@gmail.com
📞 +91 94770 36903

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1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In case of high demand or special sales, processing may take slightly longer.

If there is any delay or issue with your order, we will notify you via email or WhatsApp.

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2. Shipping Time & Delivery

We deliver across India using trusted courier partners.

Estimated Delivery Time:

• Metro Cities: 3–5 business days
• Non-Metro Cities: 4–7 business days
• Remote Areas: 7–10 business days

Delivery timelines may vary based on:

• Location
• Courier delays
• Festivals or holidays
• Weather conditions
• Operational issues with logistics partners

We are not responsible for delays caused by courier partners.

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3. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout before payment.
• Free shipping may be offered during special promotions.

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4. Order Tracking

Once your order is shipped, you will receive:

• A tracking link
• Courier partner name
• Tracking ID

You can track your order anytime until it reaches your doorstep.

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5. Incorrect Address or Failed Delivery

If the delivery fails due to:

• Incorrect address
• Wrong contact number
• Customer unavailability
• Refusal to accept the parcel

Then:

• The customer will be responsible for re-delivery charges.
• Refunds (if applicable) will be processed after deducting shipping charges.

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6. Damaged or Tampered Package

If your package appears tampered or damaged at delivery:

1. Do NOT accept the parcel.
2. Take photos/videos as proof.
3. Contact us immediately at
   📧 samarahainfo@gmail.com
   📞 +91 94770 36903

We will assist you with a replacement or solution.

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7. International Shipping

Currently, we do not offer international shipping.
Only India-wide orders are accepted.

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8. Contact Us

For any shipping-related questions or support:

📧 Email: samarahainfo@gmail.com
📞 WhatsApp/Call: +91 94770 36903